Clients Rights 

You have the right to be treated with respect and dignity, in recognition of your individuality and preferences.

1. You have the right to quality care and treatment that is fair and free from discrimination.

2. Relatives or a legal representative may act on your behalf to exercise these rights when you are unable to do so yourself, with proper identification and power of attorney.

3. You have the right to:

   1. Privacy in treatment and personal care needs .

   2. Be free from the intentional infliction of physical, mental, or emotional harm when not medically indicated, exploitation, restraints, and sexual abuse/assault. You will be free of neglect, coercion, manipulation, and seclusion.

   3. Consent to treatment before the treatment is initiated and you have the right to refuse or to withdraw your consent for treatment(s).

   4. Except in an emergency, receive information about Health Care Directives and participate in decisions concerning program participation.

   5. Be provided information about submitting a grievance or concern. You will not be retaliated against for submitting a complaint.

   6. Information about proposed treatments/procedures, alternatives, risks, and possible complications.

   7. Upon written request, a copy of your medical records within 20 business days of request.

Client’s Responsibilities

You are responsible for providing a complete and accurate medical history, and for providing information about unexpected complications that may arise. You are also responsible for making it known whether or not you clearly comprehend a contemplated course of action and the things that you are expected to do.

1. Mental Edge Counseling, LLC.is located in a tobacco-free building. You must agree and understand that the use of tobacco products is prohibited in any area surrounding this building. We may refuse to serve a client who refuses to comply with this policy, as it is endangering the health of other clients and staff members.

2. You have the responsibility of providing accurate information necessary for the facility to process bills and the obligation to arrange for the payment of those bills.

3. You have the responsibility to be considerate to all facility personnel and to other clients by:

   1. Treating our staff and other clients with respect and refraining from disruptive or abusive behavior.

   2. Arriving on time for your appointment.

   3. Canceling or modifying appointment times with staff with at least 24 hours’ notice.

   4. Parking in designated areas of the MENTAL EDGE COUNSELING, LLC. building.

   5. Assuring that your accompanying visitor(s) be considerate of other clients and facility personnel. This includes ensuring privacy during treatments, both visually and verbally as well as refraining from any type of electronic recording.

   6. Reminding visitors to observe smoking regulations.

   7. Being respectful of religious, cultural and medical differences of other client/clients.

4. You have the responsibility to bring concerns and / or grievances to the attention of the Administrator or to the Department of Health Services.

5. You are responsible for your own valuables and you are strongly encouraged to leave valuables home.

6. You are responsible for using facility services, supplies and equipment appropriately and economically in order to assure the availability to our other clients. You will be held financially responsible for any deliberate damage to facility equipment or property. We reserve the right to refuse service to anyone, including when clients fail to comply with Mental Edge Counseling, LLC. policies or to uphold the responsibilities noted above.

7. Appointments are scheduled based on client need and schedule. The time of your appointment is reserved for you. You are expected to give 24 hours’ notice with a staff member or on an answering machine if you will not be keeping your appointment, or it will be required to pay an unkept appointment fee of $100.00.

8. Office Courtesy: Please do not use your cell phone while in our office. Your cell phone should be turned off prior to entering the building. This policy is meant to protect your confidentiality as well as the confidentiality of those around you.

Financial Policy

Out-patient behavioral health coverage is not always as straightforward as other medical specialties. Mental Edge Counseling wants to help you understand your insurance information as easily as possible. We acknowledge how difficult some policies may be to understand, hopefully this information will help to assist with understanding the details better.

Please remember, that although Mental Edge Counseling will call your insurance to obtain your insurance benefits, that this is not a guarantee of payment but rather a quote. Payment from the insurance company is determined once an insurance claim from our office is submitted. We will assist you and notify you of the information that is quoted to us, but it is also your responsibility to know your insurance coverage and any questions in regards to your policy should be directed to your insurance carrier.

Mental Edge Counseling does expect payment to be made when services are rendered. We accept cash, all major credit cards, HSA, money orders and checks. Unfortunately, we are unable to accept posted dated checks. If a check is returned due to insufficient funds, Mental Edge Counseling will charge your account a $35.00 Returned Check Fee and then we will no longer be able to accept checks from you for payment. All future payments must be cash, credit card, or money orders.