Medication Management

Refill Requests

If you require a medication refill, please contact our office within 48 hours prior to running out of medication to allow your medication provider adequate time to review the request. Controlled substances will not be refilled early. If a prescription has been stolen, our office requires a police report to be on file. However, it is the discretion of the medication provider if the refill request will be granted.

Prescription Rewrite Fee

In the event that a medication provider has to rewrite a prescription because it has expired, there will a $15.00 prescription rewrite fee. This fee will need to be paid prior to picking up the prescription. Please be aware that this fee is not covered under insurance.

Late arrivals

Unfortunately, due to the time restraints, if you are more than five (5) minutes late to your medication management appointment, you will not be able to be seen. If applicable, this will result in a late cancellation fee of $100.00 and your appointment will need to be rescheduled. It will be up to the discretion of the medication prescriber if they will refill any medications refill request.

Prior Authorizations

If a prior authorization is required by your insurance company to cover a specific medication, please allow 72 business hours for the authorization to be received, reviewed, completed, and approved. You will need to allow for additional time if the prior authorization is denied. Our office will contact you once the authorization has been approved.

Pharmacy

Our office will only send prescriptions to one pharmacy. Please make sure that you have given the correct pharmacy information to your medication provider.

Any other questions?

Please contact us if you have any further questions about medication management.