New Client Registration

New clients wishing to book an appointment must first complete an online registration process. This process will create a profile and chart for you so that you can book an appointment in the future on your own accord.

Follow the steps below to submit your profile for approval. Someone from our FrontLine staff will reach out within 72 business hours confirming your profile creation. If you do not receive a confirmation within 72 business hours, please call our main office at (302)-382-8698.

1. Click the “Register a Profile” button above or below.

2. Complete the required fields to start the registration process. Be sure to use an email you regularly check as we may use this email to get in contact with you.

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2A. After you complete step 2, you will receive an email that has a link to complete your profile at any time should you be disconnected (looks like the picture below). This link is active for 72 hours after receiving the email.

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3. Create a username and password for your portal profile. We recommend using your email as your username for ease of access.

4. Be sure to check the box that states “I have read and accepted the Terms and Conditions and Privacy policy”. Upon checking the box, the policy will pop up.

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5. You must scroll all the way to the bottom and select “I agree” to move forward with the registration process.

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6. You are almost done! You just have a few more forms to fill out to make your first appointment move smoothly.

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7. On the next screen you will begin filling out pertinent forms for care. Please complete the Patient Details, Contact Details, and Employer / School Details tabs.

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8. The last tab (New Client Registration) for you to complete is more for our internal usage. This is the new-client paperwork that you would fill out if you came into the office without creating a profile. As long as you complete this form, you will have minimal items to complete upon your first visit to the office.

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9. Make sure you read all clauses and sign each one at the end of the document. After you complete and sign all required field, the “submit” button will become available for you to click

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10. After submitting, a new field will pop up asking you to enter your insurance details. We highly recommend completing this as it will save more time upon your first visit (this will take 5 minutes to complete).It is not required, but highly recommended.

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11. Enter all the required details and click “Add Insurance”. This will be your primary insurance. If you have a secondary or tertiary insurance, you can add them as well.

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12. Once you have at least one insurance added, you will be able to submit your registration packet for approval.

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13. Congratulations! You are done and well on your way towards becoming part of the Mental Edge family! Someone from our FrontLine staff will contact you within 48 hours to confirm. If you do not receive a confirmation within 48 hours, please call our main office at (302)-382-8698.

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